Refund policy
Returns Policy
We apply a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused and unworn, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at: contact@pharmaplusfrance.fr.
Please note that returns must be sent to the following address: 1 Rue de Stockholm, 75008 Paris, France.*
If your return is accepted, we will send you a prepaid return shipping label, along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
You can always contact us for any return question at contact@pharmaplusfrance.fr.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products(e.g., special orders or personalized items), and personal care goods (e.g., beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions or concerns about your specific item, please contact us.
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As noted above, your item must be in the same condition that you received it—unused and unworn, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@pharmaplusfrance.fr.