Terms of sale

Online Terms and Conditions of Sale

These Terms and Conditions of Sale were last updated on 22/06/2025.

Article 1 – Definitions

These Terms and Conditions of Sale (hereinafter, the “T&Cs”) are provided by Groupe Nobélis SASU (hereinafter, the “Company”), a simplified joint-stock company with a single shareholder (SASU) with share capital of €500, registered with the Paris Trade and Companies Register under No. 941724544, represented by Léna AGHILI, with its registered office at 1 Rue de Stockholm, 75008 Paris, France.

Non-premium rate phone number: +33 (0) 9 72 10 10 73
Email: contact@pharmaplusfrance.fr

The Company owns and publishes the website www.pharmaplusfrance.store (hereinafter, the “Site”). The Site is hosted by Shopify, 151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada, reachable at +1 613 241 2828.

The Site offers the Client (hereinafter, the “Client”) the ability to purchase parapharmacy products such as skincare, food supplements, hygiene products, and cosmetics (hereinafter, the “Products”).

Before using the Site, the Client must ensure they have the technical and IT means to use the Site and order Products on the Site, and that their browser allows secure access to the Site. The Client must also ensure that their device configuration is in good working order and free of viruses.

Article 2 – Scope and enforceability of the T&Cs

These T&Cs define all conditions under which the Company sells the Products offered on the Site to Clients. They apply to any order of Products placed on the Site by the Client.

The Client declares that they have read and accepted these T&Cs before placing an order.

Validation of the order constitutes acceptance of these T&Cs. The T&Cs are updated regularly; the applicable T&Cs are those in force on the Site on the date the order is placed.

Any conflicting condition set by the Client shall, unless expressly accepted by the Company, be unenforceable against the Company, regardless of when it may have been brought to its attention.

The fact that the Company does not invoke any provision of these T&Cs at a given time shall not be interpreted as a waiver of the right to invoke such provision at a later date.

Article 3 – Ordering Products on the Site

The Company reserves the right to amend the Site’s content at any time.

The Client may find on each product page the period during which, or the date until which, spare parts essential to the use of the product are available on the market.

The Products offered for sale are described and presented as accurately as possible. However, minor variations in product color shall not engage the Company’s liability and do not affect the validity of the sale.

The Client selects the Product(s) they wish to purchase and may access the order summary at any time.

The order summary presents the list of selected Products and includes any additional fees such as delivery charges. The Client may modify the order and correct any errors before accepting it.

After reviewing the order summary, the Client confirms acceptance by checking the box indicating acceptance of the T&Cs, then clicking the order confirmation icon. The wording “Order with obligation of payment” or a similar unambiguous phrase appears next to the confirmation icon to ensure the Client explicitly acknowledges their payment obligation.

Once the T&Cs are accepted and the order with payment obligation is validated, a binding contract is formed between the Company and the Client.

After validating the order and before payment, the Client enters the delivery (and, if different, billing) address. The delivery process is described in Article 5 of these T&Cs.

The Company then sends an order confirmation by email, including the order summary and the delivery/billing addresses provided.

After validating delivery and, where applicable, billing details, the Client proceeds to payment as set out below.

Article 4 – Prices and payment terms

Prices are shown on the Site on the product pages, in euros, excluding tax and all taxes included.

The total amount is shown in the order summary, before the Client accepts the T&Cs, validates the order, confirms delivery/billing details, and proceeds to payment. The total amount is shown all taxes included.

Orders placed on the Site are payable in euros. Payment in full is due on the day the order is placed by bank card, unless otherwise expressly agreed by the Client and the Company.

For card payments, the Site uses the PayPal online payment security system (specialized provider). This system guarantees the Client full confidentiality of banking data. The card transaction between the Client and the secure system is fully encrypted and protected. The Company does not store the Client’s banking details.

The Client warrants that they have the necessary authorization to use the chosen payment method when placing the order.

The Company reserves the right to suspend or cancel any order fulfillment and/or delivery, regardless of its nature or progress, in case of non-payment, partial payment, payment incident, or fraud/attempted fraud relating to Site use or order payment.

Article 5 – Use of services / Delivery

Products offered on the Site may be delivered within the European Union.

The Company undertakes to deliver the Product(s) within no more than 5 to 7 business days from the order date.

The Client is informed by email when the order is ready and dispatched. The Product(s) are delivered to the delivery address indicated by the Client when ordering, under the conditions specified in Article 3.

The Client must ensure that the information provided is correct and remains so until delivery is complete. The Client undertakes to inform the Company without delay of any change in billing and/or delivery details between order and delivery, by emailing customer service. Failing this, in case of delay and/or delivery error, the Client cannot hold the Company liable for non-delivery, and customer service will arrange a second delivery at the Client’s expense.

The Company shall not be liable if non-receipt of the Products is due to a third party outside its control or in case of theft.

If the order is returned due to the Client’s absence, customer service will contact the Client to arrange a second delivery at the Client’s expense.

The Client may track delivery by contacting customer service at the number indicated in Article 6.2.

Article 6 – Customer service

For any request for information, clarification, or complaint, the Client must first contact the Company’s customer service, to allow it to seek a solution.

Customer service is available 09:00–17:00 at:

Article 7 – Statutory and commercial warranties

All Products offered by the Company are subject to the statutory conformity warranty provided by law, including Articles L.217-4, L.217-5 and L.217-12 of the French Consumer Code, and the hidden defects warranty provided by Articles 1641 and 1648(1) of the French Civil Code:

A non-conforming product will be replaced or repaired according to the cost conditions provided by the Consumer Code.

The statutory conformity warranty applies independently of any commercial warranty that may be granted.

Thus, the Client:
(i) has two (2) years from delivery of the product to act for lack of conformity;
(ii) is exempt from proving the existence of the lack of conformity for ten (10) months following delivery;
(iii) may choose repair or replacement, subject to the cost conditions of Article L.217-9 of the Consumer Code.

The Client may also invoke the hidden defects warranty (Articles 1641 et seq., Civil Code). This warranty allows, within two years from discovery of the defect, a refund of a Product that proves unfit for its intended use.

Under Article 1644 of the Civil Code, the Client may keep the product and request a price reduction, or return it and request a refund.

Legal provisions reminder:

  • Art. L217-4 Consumer Code: The seller must deliver goods in conformity with the contract…

  • Art. L217-5 Consumer Code: The goods are in conformity if…

  • Art. L217-7 Consumer Code: Defects of conformity appearing within 24 months… (6 months for used goods)…

  • Art. L217-8 Consumer Code: The buyer is entitled to require conformity…

  • Art. L217-9 Consumer Code: In case of non-conformity, the buyer chooses repair or replacement…

  • Art. L217-10 Consumer Code: If repair and replacement are impossible… refund or price reduction…

  • Art. L217-11 Consumer Code: Application of L.217-9 and L.217-10 without cost to the buyer…

  • Art. L217-12 Consumer Code: Action for lack of conformity is time-barred two years from delivery.

  • Art. L217-13 Consumer Code: These provisions do not deprive the buyer of actions for redhibitory defects…

  • Art. 1641 Civil Code: The seller is bound for hidden defects…

  • Art. 1642 Civil Code: The seller is not liable for apparent defects…

  • Art. 1643 Civil Code: The seller is liable for hidden defects even if unknown to them…

  • Art. 1644 Civil Code: The buyer may return the item for refund or keep it with price reduction.

  • Art. 1646 Civil Code: If the seller was unaware of the defects, they must refund the price and certain costs…

  • Art. 1648 Civil Code: Action for redhibitory defects must be brought within two years from discovery…

If a Client believes they have received a defective or non-conforming product, they must contact the Company as soon as possible from receipt of the order at contact@pharmaplusfrance.fr or by registered mail with acknowledgment of receipt at 1 Rue de Stockholm, 75008 Paris, France, specifying the defect or non-conformity.

The Client must provide all evidence regarding apparent defects and/or anomalies and allow the Company to inspect and remedy them. The Client shall not intervene themselves or appoint a third party for this purpose.

If defects/anomalies are confirmed, the Company will send instructions on how to proceed and, where appropriate, replace the product found non-conforming or defective.

If exchange is impossible, the Company will refund the Client within 14 days of receiving the product, by credit to the Client’s bank account (or another method agreed with the Client).

Article 8 – Client obligations

The Client undertakes to comply with these T&Cs and to use the Site in accordance with the Company’s instructionsfor personal use only. The Client agrees to refrain from:

  • Using the Site in any illegal manner or for any purpose incompatible with the T&Cs;

  • Selling, copying, reproducing, renting, lending, distributing, transferring, sublicensing any content on the Site, decompiling, reverse-engineering, disassembling, modifying, displaying in readable form, attempting to discover any source code, or using any software enabling all or part of the Site;

  • Attempting unauthorized access to the Site’s information system or engaging in any activity that disrupts or deteriorates the Site’s performance;

  • Introducing viruses or malicious programs or attempting unauthorized access;

  • Infringing the Company’s intellectual property rights and/or reselling or attempting to resell the Products to third parties;

  • Disparaging the Site and/or the Products and the Company on social networks or any means of communication.

If the Company considers the Client is not complying with the T&Cs, the Company may, at any time and at its sole discretion, revoke access to the Site and take any measures including civil or criminal action.

Article 9 – Right of withdrawal

In accordance with Articles L.221-18 et seq. of the Consumer Code, the Client has 14 days from receipt of the lastproduct in the order to exercise the right of withdrawal without giving reasons and without penalties.

All Products/Services may be withdrawn from, except those excluded by Article L.221-28 of the Consumer Code, reproduced here (e.g., services fully performed before the end of the withdrawal period with prior express consent and waiver; customized goods; perishable goods; unsealed goods not suitable for return for hygiene/health protection; etc.).

To exercise the right of withdrawal, the Client must notify their decision using the model withdrawal form annexed hereto or an unambiguous statement. The Client may notify the Company by any means, including by post at 1 Rue de Stockholm, 75008 Paris, France or by email at contact@pharmaplusfrance.fr.

Upon notification, the Company will acknowledge receipt of the withdrawal without delay on a durable medium (e.g., email).

The Client must return the product(s) in the same condition as received, with all packaging, accessories, and manuals (even if opened), without undue delay and no later than 14 days from notification, to: 1 Rue de Stockholm, 75008 Paris, France. By law, return costs are borne by the Client.

In case of withdrawal, the Company will refund the Product(s) using the same payment method as the original transaction (unless otherwise agreed), without fees, within 14 days from the day the Company is informed of the Client’s decision. (The Company may withhold the refund until it has received the goods or proof of return.)

Pursuant to Article L.221-23, the Client is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and proper functioning.

Article 10 – Liability

The Company takes all appropriate measures to supply the Client with quality Products under optimal conditions. However, it cannot be held liable for non-performance or improper performance of all or part of the services provided for in the contract where attributable to the Client, an unforeseeable and insurmountable act of a third party, or force majeure. More generally, if the Company’s liability is incurred, it shall not be required to compensate the Client for indirect damages or unproven losses.

The Company is not liable for damages caused by misuse of its Products or failure to comply with precautions for use and hygiene, storage, and safety conditions.

The Site may contain links to other sites not edited or controlled by the Company; the Company shall not be liable for the operation, content, or any elements present or obtained through those sites. The presence of such links or references shall not be interpreted as approval by the Company.

The Company is not responsible for the availability of those sites and does not control or validate their advertising, products, or information.

The Company shall not be liable if the Client’s device or email system rejects emails sent by the Company (e.g., due to anti-spam), including payment receipts, order summaries, or shipment tracking emails.

The Client acknowledges these guarantees and limitations of liability are essential conditions without which the Company would not have contracted.

Article 11 – Security

The Client agrees not to undermine the security of the Site, including by attempting fraudulent access or interfering with the Company’s information system. Otherwise, the Company may take any measure, including criminal proceedings under Articles 323-1 et seq. of the French Penal Code.

Article 12 – Intellectual property and personal data

All elements of this Site, and the Site itself, are protected by copyright, trademark, designs and models, and/or other intellectual property rights. These elements are the exclusive property of the Company. All such rights are reserved worldwide.

The names, trademarks, logos, designs and models, stylized letters, figurative marks, and all signs shown on this Site are and shall remain the exclusive property of the Company.

No title or right in any element or software shall be obtained by downloading or copying elements from this Site. The Client is strictly prohibited from reproducing (except for personal, non-commercial use), publishing, editing, transmitting, distributing, displaying, removing, adding to, modifying, or creating derivative works from this Site or selling/participating in any sale related to the Site or its content/software.

The Company grants the Client a non-exclusive, strictly personal, non-transferable license to use the Site for the duration of Site use.

Any use by the Client of the Company’s corporate names, trademarks, and distinctive signs is strictly prohibited without the Company’s prior express consent.

The Company is committed, in accordance with the GDPR, to respecting your privacy and protecting your personal data.

In connection with orders, the Company may collect Clients’ personal data and undertakes to protect such data. Files containing personal data needed for orders are stored on the Site host’s servers, which indicate compliance with the GDPR. The Company does not disclose or trade clients’ personal data.

When placing an order, the Client expressly consents to the collection and processing of their personal data necessary to fulfill orders. Data will not be kept longer than necessary for their purposes, including for legal/tax obligations.

In accordance with the French Data Protection Act (as amended) and the GDPR, subject to proof of identity, any Client has rights of access, rectification, deletion, limitation of processing, portability, and objection to processing of personal data.

For this purpose—and to ensure confidentiality—the Company has designated a Data Protection Officer (DPO)reachable at contact@pharmaplusfrance.fr.

In any event, any Client may lodge a complaint with the CNIL.

Article 13 – Newsletter

By ticking the box provided or giving express consent, the Client agrees that the Company may send a newsletter at a frequency and in a form determined by the Company, containing information about its activities.

When ticking the box during the Site registration/order process, the Client agrees to receive commercial offers from the Company for Products similar to those ordered.

Clients may unsubscribe at any time by clicking the link provided in each newsletter.

Article 14 – Do-Not-Call List

The Client may register free of charge on the BLOCTEL do-not-call list (www.bloctel.gouv.fr) to no longer be telemarketed by professionals with whom they have no ongoing contractual relationship, pursuant to Law No. 2014-344 of 17 March 2014 on consumption.
Registration: https://conso.bloctel.fr/index.php/inscription.php

Article 15 – Governing law and jurisdiction

These T&Cs are governed by and construed in accordance with French law, without regard to conflict-of-laws principles.

In case of a dispute regarding the interpretation and/or performance of these T&Cs, the Client may submit the dispute to mediation or another alternative dispute resolution method.

In accordance with the Consumer Code regarding amicable dispute resolution, the Company adheres to the CNPM Médiation Consommation e-commerce mediator: 27, avenue de la Libération, 42400 Saint-Chamond – https://www.cnpm-mediation-consommation.eu.
You may use this mediation service for consumer disputes related to an order placed online.
How to apply: https://www.cnpm-mediation-consommation.eu

Mediation is not mandatory but is offered to resolve disputes without going to court.

The Client may also use the European Online Dispute Resolution platform set up by the European Commission: https://webgate.ec.europa.eu/odr/, which lists approved dispute resolution bodies in France.

If mediation fails or the Client wishes to bring proceedings, the rules of the French Code of Civil Procedure shall apply.

Annex 1 – Withdrawal Form

Groupe Nobélis SASU
1 Rue de Stockholm, 75008 Paris, France
contact@pharmaplusfrance.fr
+33 (0) 9 72 10 10 73

I hereby notify you of my withdrawal from the contract for the sale of the following product(s)/service(s):

  • Ordered on:

  • Received on:

  • Order number:

  • Client name:

  • Client address:

Date:
Client signature: