Privacy policy

Last updated: July 25, 2025

This Privacy Policy explains how Pharma+ France (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on pharmaplusfrance.store (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to you as the user of the Services, whether you are a customer, a website visitor, or any other person whose information we collect as described herein.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources as described below.
The type of information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services.
When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you.
The following sections describe the categories and types of personal information we collect.

Information We Collect Directly From You

Information you submit directly through our Services may include:

  • Contact details such as your name, address, phone number, and email address.

  • Order information such as your name, billing address, shipping address, payment confirmation, email, and phone number.

  • Account information such as your username, password, security questions, and other data used for account security.

  • Customer service information such as details you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide specific information about yourself. You may choose not to provide this information, but doing so may prevent you from accessing or using certain features.

Information We Collect Automatically

We may also automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection data, IP address, and other information related to your interaction with the Services.

Information We Obtain From Third Parties

We may also receive information about you from third parties, including suppliers and service providers that collect information on our behalf, such as:

  • Companies supporting our Site and Services, like Shopify.

  • Payment processors, which collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payments and fulfill your orders.

When you visit our Site, open or click our emails, or interact with our Services or ads, we—or third parties we work with—may automatically collect information through online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information obtained from third parties will be handled in accordance with this Privacy Policy.
See also the section Third-Party Websites and Links below.

How We Use Your Personal Information

Providing Products and Services:
We use your personal information to provide the Services and perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, or exchanges, creating and managing your account, organizing shipping, and handling potential returns or exchanges.
We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may choose to use. In such cases, Shopify will process your data in accordance with its own Privacy Policy.

Marketing and Advertising:
We may use your personal information for marketing and promotional purposes, including sending promotional emails, SMS, or postal mail and showing you advertisements for our products or services.
This may include tailoring content and advertising on our Site and across other websites.
For residents of the EEA, such processing is based on our legitimate interest in promoting our products (Article 6(1)(f) GDPR).

Security and Fraud Prevention:
We use your information to detect, investigate, and act against potential fraud, illegal activity, or abuse.
If you create an account, you are responsible for keeping your credentials secure.
We recommend not sharing your username or password.
If you believe your account has been compromised, please contact us immediately.
For EEA residents, this processing is based on our legitimate interest in maintaining a secure website (Article 6(1)(f) GDPR).

Communication and Service Improvement:
We use your information to provide customer service and to improve our Services, in our legitimate interest to ensure responsiveness and maintain our business relationship with you (Article 6(1)(f) GDPR).

Cookies

Like many websites, we use cookies on our Site.
For detailed information on the cookies used in connection with our Shopify store, visit:
https://www.pharmaplusfrance.store/legal/cookies.

We use cookies to operate and improve our Site and Services (e.g., remember your preferences), perform analytics, and better understand user interactions.
We may also allow third parties to use cookies to tailor content and advertising.

Most browsers accept cookies by default, but you can set your browser to delete or block them.
Note that deleting or blocking cookies may affect your user experience or disable certain features.
Blocking cookies may not entirely prevent data sharing with advertising partners.

How We Disclose Personal Information

We may share your personal information in the following situations:

  • With service providers or third parties performing services on our behalf (e.g., IT management, payment processing, analytics, customer service, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide services and advertising.

  • When you request or consent to sharing information, such as shipping providers or social media integrations.

  • With affiliates or subsidiaries, in our legitimate interest to operate a successful business.

  • In the context of a business transaction, such as a merger or bankruptcy, or to comply with legal obligations or enforce our rights.

We have disclosed the following categories of personal data for the purposes described above:

Category Recipients
Identifiers (contact and account details) Service providers and partners
Commercial information (orders, purchases, customer service data) Service providers, business partners
Internet activity (usage data) Analytics and marketing partners
Geolocation data (IP-based) Technical and analytics providers

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we may share information for advertising and marketing activities as described above.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms.
If you follow such links, please review their privacy and security policies.
We are not responsible for the content, security, or data handling practices of these websites.
Information you share on social media or public areas may be visible to others and is not covered by this Privacy Policy.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal data from minors.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request its deletion.
We do not knowingly “sell” or “share” personal data of individuals under 16 years of age.

Security and Data Retention

While we take reasonable measures to protect your data, no security system is completely secure.
We cannot guarantee absolute security of your information during transmission.
Do not send sensitive information via unsecured channels.

We retain your personal data only as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your place of residence, you may have some or all of the following rights:

  • Right to access / know: Request access to the personal data we hold about you.

  • Right to deletion: Request deletion of your personal data.

  • Right to correction: Request correction of inaccurate data.

  • Right to portability: Request transfer of your data to a third party.

  • Right to opt-out of sale/sharing/targeted advertising: Request that we stop sharing your data for targeted advertising.

  • Right to restrict processing: Request that we limit how we process your data.

  • Right to withdraw consent: Withdraw consent where applicable.

  • Right to appeal: Appeal our decision if we deny a request.

  • Communication preferences: Opt out of marketing emails using the unsubscribe link.

You can exercise your rights by contacting us at the details below.
We will verify your identity before processing your request and respond as required by law.
We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we handle your data, please contact us using the details below.
If our response does not satisfy you, you may have the right to lodge a complaint with your local data protection authority.
For the EEA, a list of supervisory authorities is available on the official EU website.

International Users

We may transfer, store, and process your personal information outside your country of residence.
If we transfer your data outside Europe, we will rely on lawful transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent UK-approved contracts, unless the destination country offers an adequate level of protection.

Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact us:
📧 contact@pharmaplusfrance.store
📍 1 Rue de Stockholm, 75008 Paris, France

For purposes of applicable data protection laws, unless stated otherwise, we are the data controller responsible for your personal information.